Zoho unveils Unified Communications Platform

Zoho Corporation, a leading global technology company, unveils its unified communications platform, Trident, as well as strengthened collaboration technologies to offer businesses easier ways to communicate across channels, reduce tool-ambiguity, and improve an organization’s overall digital adoption.

Establishing itself as a central work hub or virtual headquarters, Zoho Workplace is a unified office platform that combines collaboration, productivity, and communications tools. It is now a flexible, full-featured business mail and cloud office suite that is built on a common data model and unified through search and AI, enabling users to operate collaboratively and seamlessly through applications.

Commenting on the continued innovation, Veerakumar Natarajan, Country Head, Zoho Kenya said: “In the past year, Zoho Workplace adoption has accelerated as businesses of all sizes transition to digital-forward, hybrid work. With a clear focus on continued innovation, Zoho is well-positioned to thrive during this time of readjustment. The goal of Zoho Workplace is to enable businesses to unify their work to a point where the line between apps disappears. It is heartening to see so many new businesses join the Zoho family, using Zoho Workplace as their customizable center of gravity.”

Zoho Workplace has grown 30% year-over-year with a rapidly expanding global user base of over 16 million, Workplace continues to revolutionize the way teams work together.Workplace is among the top five products in Kenya where it has seen a customer growth of 32%. The predominant industries driving this trend are IT, Insurance, Finance, Non-IT Professional, Retail, Real Estate. The growth is attributed to increasing business demand for simplified, streamlined solutions that maintain utmost standards for user privacy as well as rising costs from other collaboration platform providers. Additionally, migrations from Google, Microsoft and GoDaddy to Zoho Workplace almost doubled in 2022 globally.

Zoho continues to enhance its suite of workplace products with new features aimed at improving collaboration, productivity, and communication.The company has introduced Zoho Trident, its first native desktop app that unifies mail, messages, audio/video calls, calendar, tasks, and more in one place. Furthermore, Zoho Voice is now fully integrated within Zoho Cliq and Zoho Meeting, allowing employees to make direct line calls, send SMS messages, and pick up inbound calls across the apps.

In addition, Zoho Webinar within Zoho Meeting enables businesses to broadcast to thousands of attendees, engage with them using polls and Q&As, and present virtually without sharing their screen. Zoho has also introduced BluePencil, an AI-based grammar tool with a text editor that can be used on any third-party webpage. Universal Drag and Drop functionality saves time by letting users move files between products with a simple drag and drop. With a focus on security, Zoho has added Mobile Device Management capabilities and OTP-restricted emails to its workplace suite. Lastly, TrueSync has been added to Zoho Workdrive, removing hard drive storage limits and allowing users to access and make changes to their files locally and in the cloud.

“The new Zoho Workplace announcements show a deep commitment to creating choice in the digital productivity sector with a broad integrated suite that continues to innovate,” said Dion Hinchcliffe, VP and Principal Analyst of Constellation Research, adding, “the improvements to unified communications, the addition of high performance native functionality, improved security, and the addition of new AI capabilities keep Zoho Workplace in the uppermost echelon of productivity suites in my analysis. Zoho Workplace with its newest applications Trident, Webinar within Zoho Meetings and Phone systems within Zoho Cliq and Zoho Meetings is helping users do their jobs more efficiently and effectively.”

Zoho Workplace Pricing: 

Zoho Workplace is available in three editions: Standard is Kshs.210 per /user /month billed annually. Professional is Ksh. 420 per /user/month billed annually. Zoho Mail is Ksh. 70 per /user/month billed annually. For more information, please visit: https://www.zoho.com/workplace/

Zoho Privacy Pledge:

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. The company owns and operates its data centers, ensuring complete oversight of customer data, privacy, and security. More than 80 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself. For more information, please visit: https://www.zoho.com/privacy-commitment.html