NCBA Group opens new branches in Kenol

NCBA Group has opened two new branches in Kenol and Muranga as part of its strategic plan to take services closer to customers.

The opening of the two outlets brings NCBA’s total branch network to 88, with plans to open an additional 10 branches during the year.

NCBA Group Managing Director, John Gachora, said the expansion of its branch network in the counties remains an integral part of its overall growth strategy.

“This is an exciting moment for our bank, and we are excited to be expanding our reach and better serving our customers in this agriculturally rich county. Given their strategic location, the new branches will be closer to our customers ensuring fast and easy access to our innovative banking solutions,” said Gachora.

The bank aims to have a presence in at least all counties by 2026.Gachora said.On his part, Muranga County Executive Committee Trade, Industry, Tourism and Cooperatives Paul Kimani Mugo, said, “The opening of this bank branch is a testament to the growing business and investment opportunities that Murang’a County has to offer. It is my belief that the opening of this NCBA branch will allow farmers to access financing with ease, and will allow the people of Murang’a to inject funds into mechanizing their farming activities”

The bank has adopted an omnichannel approach, with customers mainly serviced digitally for many transactional tasks but with flexibility to visit a branch in person for more complex tasks.

“Many of our customers who visit our branches are looking for more complex financial solutions such as asset financing, working capital, mortgages and even investment solutions,” said Gachora.

Gachora said the bank is now redesigning its branches to better cater to personal relationships and longer conversations, by rethinking sitting areas, meeting spaces and teller interactions.