Douglas Mwiti 
NCBA Opens its Doors in Ukunda as it Continues its Drive in Offering Customer Banking Solutions;
NCBA Customer centric approach to ensure customers enjoy full banking services, including digital banking, asset financing, personal and business loans, and advisory services for local businesses and individuals.
NCBA has unveiled a new branch in Ukunda, Kwale County, as part of its local expansion drive aimed at taking the business into new sectors of the economy and bringing its services closer to customers.
The new branch, located in Diani, Ukunda town, is the second in Kwale county. NCBA Customers will receive a full range of financial services at the branch to meet the growing demand for reliable banking solutions in the area.
With a strong focus on digital innovation, the Ukunda branch will offer services such as online and mobile banking and personalised financial solutions, including access to asset financing, business loans, and advisory services.
This is aimed at supporting local businesses and entrepreneurs.
Speaking at the branch opening ceremony, NCBA Group Director, Retail Banking, Mr Tirus Mwithiga said, “I am delighted to see NCBA extend its footprint to Kwale County.
This being customer service week, it gives me joy to be here offering customer solutions to customers banking needs.
The opening of this branch in Ukunda is a significant milestone, not just for the bank but for the people of Kwale County.
It reflects our commitment to fostering economic growth, creating opportunities for our people, and ensuring that financial services are accessible to all.”
In addition to celebrating the branch’s opening, NCBA spent the day in Diani, giving back to the community by facilitating a tree-planting initiative and donating school bags to local children, reinforcing its commitment to environmental sustainability and social responsibility.
Speaking at the launch, Governor of Kwale County H.E Fatuma Mohamed Achani said, “The opening of NCBA’s Ukunda branch is a significant step towards enhancing financial inclusion in our county.
This will greatly benefit local businesses, entrepreneurs, and individuals, as it will provide easy access to financial services and support.
We are proud to partner with institutions like NCBA that are committed to empowering our community and fostering economic prosperity.”
The branch will offer the full range of products and services to customers, including personal and business accounts, loans, supply chain financing, mortgages, cards, and investment opportunities.
Customers will also have access to the bank’s digital channels for account management and transactions, in addition to visiting the branch for personalised services.
