Paul Arithi 
The National Social Security Fund (NSSF) proudly announces the official launch of its Corporate Strategic Plan for the period 2023 to 2027. This strategic blueprint marks a significant milestone in NSSF’s journey towards enhancing social security provision and fostering economic prosperity for all Kenyans.
Key Highlights:
- Fund Value of 1 Trillion:
The Fund is committed to growing our fund value to unprecedented heights, reaching a milestone of 1 trillion. This achievement will not only secure the financial futures of our members but also solidify our position as a leading force in the industry. Prioritizing investments in sectors promoting grassroots development, such as agriculture, small and medium enterprises (SMEs), and rural infrastructure, will stimulate job creation, empower local communities, and foster inclusive growth.
2.Customer Satisfaction of 95%:
Members are at the heart of everything we do, and their satisfaction is paramount.We are committed to surpassing expectations and achieving a customer satisfaction rating of not less than 95%, demonstrating unwavering dedication to service excellence.
- Growth in Membership by 1 Million New Members
Expanding our reach and impact by welcoming 1 million new members into our fold. Each new member represents an opportunity to make a difference in someone’s life and strengthen the fabric of our organization. To accomplish this, we intend to reach out to informal SMEs, the informal sector at large, Kenyans in the diaspora, and refugees
- Employee Satisfaction of 95%
Employees are the driving force behind our success, and their satisfaction is integral to our ability to thrive. Prioritizing employee well-being, fostering a culture of empowerment, recognition, and fulfilment, we aim for a satisfaction rating of no less than 95%.
- Reduction in Costs to 1.5%:
Recognizing the importance of operational efficiency through digitization, automation, and prudence. By reducing our costs to 1.5%, we maximize the value delivered to our members while ensuring the sustainability of our organization for years to come.
- Declaration of Double-Digit Interest to Members
Understanding the significance of providing competitive returns to our members, we will declare double-digit interest rates, rewarding their trust and loyalty while ensuring their financial prosperity for years to come
Chairman of NSSF Board of Trustees, Hon. David Njeru: “The launch of the Corporate Strategic Plan 2023-2027 signifies NSSF’s unwavering commitment to excellence and innovation. We are confident that this strategic blueprint will propel us towards achieving our vision of being the trusted social security provider, delivering exceptional value to our members.”
Managing Trustee, David Koross: “Our Strategic Plan is not just a document; it’s a roadmap to a brighter future for all Kenyans. By focusing on member-centricity, technological advancement, and financial inclusion, we are poised to revolutionize the social security landscape and ensure a secure and prosperous future for generations to come.”
Conclusion:
In conclusion, the launch of the NSSF Corporate Strategic Plan 2023-2027 marks a pivotal moment in our collective efforts to redefine social security in Kenya. As we embark on this transformative journey, we invite all stakeholders to join hands with us in realizing our vision of a more prosperous and secure future for all Kenyans.
